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Firefox keeps crashing Windows 10

  • 6 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

anze
anze
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Since I updated my PC to Windows 10 I've been having issues with Firefox randomly crashing all the time or freezing. It also keeps refreshing my tabs. Would anyone be so kind to look at my crash reports and maybe fix my issue? I would appreciate any kind of answer.

https://crash-stats.mozilla.org/report/index/53da0630-3c26-4718-ba4e-4484a0190621 https://crash-stats.mozilla.org/report/index/37d36fe3-1fac-458f-85ef-6da4b0190621

moved to English forums

Since I updated my PC to Windows 10 I've been having issues with Firefox randomly crashing all the time or freezing. It also keeps refreshing my tabs. Would anyone be so kind to look at my crash reports and maybe fix my issue? I would appreciate any kind of answer. https://crash-stats.mozilla.org/report/index/53da0630-3c26-4718-ba4e-4484a0190621 https://crash-stats.mozilla.org/report/index/37d36fe3-1fac-458f-85ef-6da4b0190621 ''moved to English forums''

Modified by Andrew

All Replies (6)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 67.0.3

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no

67.0.4 June 20, 2019 Security fixes ++++++++++++++++++++++++++++++++++++++++++++++++ bp-53da0630-3c26-4718-ba4e-4484a0190621 Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

eplgFirefox.dll = ESET

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder +++++++++++++++++++++++++++++++++++++++++++ bp-37d36fe3-1fac-458f-85ef-6da4b0190621

Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow

Crash Reason EXCEPTION_BREAKPOINT

eplgFirefox.dll = ESET

FredMcD
FredMcD
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Update ESET. If the problem continues, disable it.

anze
anze Question owner
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I tried updating it but it's already updated to the latest version & database. So the only solution left is to disable it? No other way around? I've been using ESET for a long time and I really don't wanna replace it for a different software.

FredMcD
FredMcD
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If the problem remains after disabling ESET, then we can look elsewhere.

McCoy
McCoy
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Hello anze,

If you're reluctant to disable ESET:

You're best off with just using Windows built-in Defender and maybe let malwarebytes run a scan once a month.

Also see :

https://www.howtogeek.com/239950/dont-use-your-antivirus-browser-extensions-they-can-actually-make-you-less-safe/

And :

http://tech.firstpost.com/news-analysis/ex-mozilla-firefox-developer-says-anti-virus-software-does-more-harm-than-good-359798.html

cor-el
cor-el
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  • Top 10 Contributor
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The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available.

What is the current size of the Windows page file ?

Do you let Windows manage the size of the page file automatically ?

Total Virtual Memory : 2,147,352,576 bytes (2.15 GB) Available Virtual Memory : 106,663,936 bytes (106.66 MB) Available Page File : 1,437,925,376 bytes (1.44 GB) Available Physical Memory : 454,262,784 bytes (454.26 MB) System Memory Use Percentage : 85 OOM Allocation Size : 64 bytes