This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how do I disable encryption and encoding on Mozilla?

amanda.maes
amanda.maes
more options

I cannot send and receive any of my texts or emails for backup without them being coded. There's no key listed and I can't read them. It seems my phone is not encrypted so it is being done when they are transferred.

I cannot send and receive any of my texts or emails for backup without them being coded. There's no key listed and I can't read them. It seems my phone is not encrypted so it is being done when they are transferred.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

amanda.maes said

I cannot send and receive any of my texts or emails for backup without them being coded. There's no key listed and I can't read them. It seems my phone is not encrypted so it is being done when they are transferred.

Is this through a web page in Firefox, or through a different app??