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Firefox sync not working - tried all the standard troubleshooting steps

  • 2 replies
  • 1 has this problem
  • 18 views
  • Last reply by TimKasoar

TimKasoar
TimKasoar
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I'm having trouble getting firefox sync to work with my mobile phone. I've tried all the usual troubleshooting steps - the only thing that "works" is completely uninstalling the Firefox For Android app, reinstalling it and signing-in as part of the initial set up. This syncs my history and bookmarks during that initial set up process. However, after that it never syncs again. When I press 'Sync Now' to force a sync, nothing happens. If I sign out and sign back in, I get a message "Your account needs to be verified. Tap to resend verification email". Tap that and I get taken to the about:accounts homepage and everything looks ok, but it still won't sync and when I go back onto the sync options page the warning message is still there. I don't receive a verification email (my firefox account was created and verified several years ago). Firefox 68.0

I'm having trouble getting firefox sync to work with my mobile phone. I've tried all the usual troubleshooting steps - the only thing that "works" is completely uninstalling the Firefox For Android app, reinstalling it and signing-in as part of the initial set up. This syncs my history and bookmarks during that initial set up process. However, after that it never syncs again. When I press 'Sync Now' to force a sync, nothing happens. If I sign out and sign back in, I get a message "Your account needs to be verified. Tap to resend verification email". Tap that and I get taken to the about:accounts homepage and everything looks ok, but it still won't sync and when I go back onto the sync options page the warning message is still there. I don't receive a verification email (my firefox account was created and verified several years ago). Firefox 68.0

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

I recomend that you check your "spam" or "junk mail folder for the missing confirmation email.

Although you may have confirmed your identity in the past, with you having installed Firefox for Android again from scratch, you may be asked again just to make sure that you are you.

TimKasoar
TimKasoar Question owner
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Nothing in spam. I do get "New sign-in to Firefox" notification emails when I sign out and back in again.