This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Screenshots doesn't work anymore, how to fix it?

more options

Screenshots are enabled but when I select "Take a Screenshot" in the "Page actions" menu nothing happens.

Screenshots are enabled but when I select "Take a Screenshot" in the "Page actions" menu nothing happens.

Chosen solution

Weird, I tried to set extensions.screenshots.disabled to true and back to false and now it works. Thank you all for the help.

Read this answer in context 👍 0

All Replies (8)

more options

Screenshots should work on almost all web pages. Certain pages that contain the HTML <frameset> are not fully supported and may not be shootable.

Additionally, some pages with special permissions to modify Firefox, like Test Pilot and addons.mozilla.org, are unsupported due to strict security rules designed to prevent page manipulation.

Lastly, certain browser pages like the Firefox home and Options pages are not supported. These pages are built using a different language than the rest of the Web.

Please check, https://support.mozilla.org/en-US/kb/firefox-screenshots#w_why-doesnt-firefox-screenshots-work-on-certain-pages

more options

I thought so too but it doesn't work at all and the icon next to it has disappeared.

Modified by user1790693

more options

Any problem reported in the Browser Console about the Firefox screenshot extension?

more options

Nothing related to Firefox Screenshots.

more options

Did you check this pref on the about:config page?

Can you take a screenshot with the developer tools version?

more options

I already checked about:config and yes, I can take a screenshot with the Web Console.

Modified by user1790693

more options

Do you see the screenshot extension listed on the "Help -> Troubleshooting Information" (about:support) page under Firefox Features ?

This is a builtin system extension that is stored in the browser/features folder in the Firefox program folder. You can check the extensions.json file in the profile folder with the JSON viewer in a Firefox tab for more detail.

You can use the search bar to find what number on the list this extension is. Then collapse all items and only expand this specific item.

more options

Chosen Solution

Weird, I tried to set extensions.screenshots.disabled to true and back to false and now it works. Thank you all for the help.