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it is asking for parent's permission when i am an adult myself

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I am the age of being an adult, but when I try to install Firefox (after making an account, both for Firefox and now a Microsoft account separate from my parents, to make sure), it says I need parent's/adult's permission to use it. Am I doing something wrong?

I am the age of being an adult, but when I try to install Firefox (after making an account, both for Firefox and now a Microsoft account separate from my parents, to make sure), it says I need parent's/adult's permission to use it. Am I doing something wrong?

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Hi sami.perednia,

From what I understand, an age restriction is causing issues installing Firefox.

Did you accidentally enter a wrong age?

If you haven't already, try closing Firefox and restarting and enter the correct age.

See related article : I am 22 years old. I tried to make an account but it says I can't due to "certain age requirement"? It won't let me go back to see if I mistyped... {link}

I hope this helps answer the question.