Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox goes insane when a web page tries to send Email.

stevegoldfield
stevegoldfield
more options

Firefox is my default browser. Many web pages try to send Email through the default browser; one example is WeatherBug when you click on feedback. When I do that (on Chrome, incidentally), an infinite loop seems to be created with mailto because I don't have Firefox set up to send Email (and don't particularly want to do so). When this occurs, I have to quit or sometimes force quit and reopen Firefox. It would not bother me if a single tab were created with an error message, but many, many tabs are created in that infinite loop. I suspect that this is a bug in the way Firefox processes such mailto requests.

Firefox is my default browser. Many web pages try to send Email through the default browser; one example is WeatherBug when you click on feedback. When I do that (on Chrome, incidentally), an infinite loop seems to be created with mailto because I don't have Firefox set up to send Email (and don't particularly want to do so). When this occurs, I have to quit or sometimes force quit and reopen Firefox. It would not bother me if a single tab were created with an error message, but many, many tabs are created in that infinite loop. I suspect that this is a bug in the way Firefox processes such mailto requests.

All Replies (1)

stevegoldfield
stevegoldfield Question owner
more options

I should add that although I am running Beta Catalina (release 10), I have observed this issue for a few years when I was running production Mojave as well. That's why I think this is a Firefox bug and not a Mac bug. It is absolutely reproducible. Each time a web page tries to send Email via Firefox, Firefox goes into this loop and hangs.