Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Threaded messages not displaying properly in Unified Inbox

Yosuke Matsumura
Yosuke Matsumura
more options

I have a Unified Inbox view with inboxes from 2 accounts - iCloud and Gmail. When I view my messages list in the Unified view, the messages that should be in a threaded view do not show up that way. If I select a single inbox (e.g. - looking at iCloud inbox only), then the messages appear in threaded view as expected.

I have a Unified Inbox view with inboxes from 2 accounts - iCloud and Gmail. When I view my messages list in the Unified view, the messages that should be in a threaded view do not show up that way. If I select a single inbox (e.g. - looking at iCloud inbox only), then the messages appear in threaded view as expected.
Attached screenshots

Chosen solution

I can't see that here in 68.2.2 32-bit/W10. In the attached picture, see a portion of the Unified Inbox, showing the icon in the (left) Thread column, and the thread displayed in the usual way. View/Sort by is set to Threaded.

Whenever Unified view is not working, delete the smart mailboxes folder and virtualfolders.dat from the profile folder, and see if that helps. It could also be that iCloud and gmail accounts work in a different way.

http://kb.mozillazine.org/Unified_Folders_not_working

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

I can't see that here in 68.2.2 32-bit/W10. In the attached picture, see a portion of the Unified Inbox, showing the icon in the (left) Thread column, and the thread displayed in the usual way. View/Sort by is set to Threaded.

Whenever Unified view is not working, delete the smart mailboxes folder and virtualfolders.dat from the profile folder, and see if that helps. It could also be that iCloud and gmail accounts work in a different way.

http://kb.mozillazine.org/Unified_Folders_not_working

Yosuke Matsumura
Yosuke Matsumura Question owner
more options

sfhowes said

View/Sort by is set to Threaded.

This turned out to be the issue. View/Sort was set to unthreaded. Thank you!