Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I create a permanent exception to the Enhanced Tracking Protection for a specific website?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Scribe

Tommaso Santojanni
Tommaso Santojanni
more options

A particular webpage (http://angeluspress.org) is timing out and not loading. I know that other computers can access it so it is not the website itself.

A particular webpage (http://angeluspress.org) is timing out and not loading. I know that other computers can access it so it is not the website itself.

All Replies (1)

Scribe
Scribe
more options

Hi, when you are on the site - or trying to open it, click on the shield icon at left-hand end of the address bar and turn off the blue switch. More Enhanced Tracking Protection in Firefox for desktop

If that fails to help, one of your extensions may be causing this, possibly uBlock Origin, so you could try disabling it. Or hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If it works in Safe Mode, restart Firefox, then disable any theme and your extensions - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox again; now if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!