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Just Read The Details

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

Taylords
Taylords
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When I pull up Firefox Via The Shortcut It Automatically Crashes And Won't Let Me Go To Safe Mode And The Cmd Prompt That Was Recommended sends Me To A Crash Report Here it is if this helps Crash ID: bp-7e63d373-4797-479f-beaf-5a9230191206

When I pull up Firefox Via The Shortcut It Automatically Crashes And Won't Let Me Go To Safe Mode And The Cmd Prompt That Was Recommended sends Me To A Crash Report Here it is if this helps Crash ID: bp-7e63d373-4797-479f-beaf-5a9230191206

All Replies (2)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 70.0.1 Build ID 20191030021342 (2019-10-30) OS Windows 10 OS Version 10.0.18362

bp-7e63d373-4797-479f-beaf-5a9230191206 Signature: nsNSSComponent::nsNSSComponent

Crash Reason EXCEPTION_BREAKPOINT

KERNELBASE.dll = Microsoft

user32.dll = Windows User API

This is for Sumo's Related Bugs 1544511 NEW --- Crash in [@ nsNSSComponent::nsNSSComponent]

1301407 RESOLVED DUPLICATE Crash in nsNSSComponent::nsNSSComponent

FredMcD
FredMcD
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At least two issues have been identified for Firefox 71 on Windows:

(1) Old files from Comodo security software Firefox may crash instantly with older versions of this file present: C:\Windows\system32\iseGuard64.dll

(2) Old Logitech camera driver software I don't know the file name to look for but you would want to update the software. https://support.mozilla.org/questions/1274407