This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I received multiple emails to my personal email account instructing me to confirm my email, for an account I did not create. How do I prevent fraud?

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

more options

Yesterday I received two separate emails (to my personal email account, separate from the one I used to post this message) from Firefox as part of a new account creation, neither of which I requested. The first included a link to confirm my email. The second included a verification code.

Yesterday I received two separate emails (to my personal email account, separate from the one I used to post this message) from Firefox as part of a new account creation, neither of which I requested. The first included a link to confirm my email. The second included a verification code.

All Replies (2)

more options

Hello Jkeene,

If you haven't requested any account, don't open those emails or click any verification link.

Make sure to mark those email address as SPAM, then you will not bothered about those emails again.

Thank you!

more options

The System Details list shows you run an older Firefox/65.0 version that is no longer supported with security updates.

Please update to the current Firefox 71.0 release.