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I had to revert to a backup of Windows 10 after a failed upgrade to 1909. Thunderbird won't read my profile. Have tried a few things without luck.

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  • Last reply by ericc3

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There was an old profile in the profiles folder which works after I edited the profile.ini but I'm missing 4 years of saved emails. The last thing I did was to reinstall Thunderbird and copy my old Thunderbird directory to Appdata/Roaming.

There was an old profile in the profiles folder which works after I edited the profile.ini but I'm missing 4 years of saved emails. The last thing I did was to reinstall Thunderbird and copy my old Thunderbird directory to Appdata/Roaming.

Chosen solution

Thanks for your reply.

No error messages but I managed to solve it by using a backup a few days previous to the one I used to restore windows and that worked.

I think maybe it had missing files or was corrupted in some way.

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do you see error messages of any sort?

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Chosen Solution

Thanks for your reply.

No error messages but I managed to solve it by using a backup a few days previous to the one I used to restore windows and that worked.

I think maybe it had missing files or was corrupted in some way.