We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bank does not recognise computer anymore following latest Firefox update

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

mp
mp
more options

Firefox worked well with my bank until the latest update (71.0). Now the bank website indicates it doesnt recognise my computer and I have to complete further security questions. I have tried adjusting privacy settings, allowing cookies for the website etc but have not found a solution. Currently have standard security setting.

Firefox worked well with my bank until the latest update (71.0). Now the bank website indicates it doesnt recognise my computer and I have to complete further security questions. I have tried adjusting privacy settings, allowing cookies for the website etc but have not found a solution. Currently have standard security setting.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I see in the System Details list that you use Trusteer.

Is this an issue reported by Trustreer or related to this software ?

Did you check for issues with cookies ?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window