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thunderbird crashes repeatedly upon startup

  • 3 replies
  • 2 have this problem
  • 12 views
  • Last reply by Wayne Mery

Beadmaster
Beadmaster
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I can't get Thunderbird to start up at all. It crashes repeatedly upon startup. Completely dead. Using Windows 10 and should be the latest Thunderbird, whatever version that is. I think the latest update was fairly recently. It was working fine yesterday, will not start up today.

I can't get Thunderbird to start up at all. It crashes repeatedly upon startup. Completely dead. Using Windows 10 and should be the latest Thunderbird, whatever version that is. I think the latest update was fairly recently. It was working fine yesterday, will not start up today.

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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What is your antivirus? Bitdefender users have experienced this kind of crash on startup. Start Windows in safe mode and see if TB still crashes.

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Beadmaster

if you are using bitdefender then https://forum.bitdefender.com/index.php?/topic/81641-latest-update-breaks-thunderbird/&do=findComment&comment=293676 describes a process to submit information to the vendor, information then need to diagnose the problem.

If you can give them that information it would be very helpful.

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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We could really use more, updated information.

If you still crash with Bitdefender enabled, please create a new topic https://support.mozilla.org/en-US/questions/new/thunderbird/form and put Bitdefender in the title. Thanks