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This morning was asked to update existing account, asked for email address and password, got in but all saved info is gone, like its a new account, need old inf

  • 1 reply
  • 1 has this problem
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  • Last reply by sfhowes

edisrael
edisrael
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I am able to use the email fine but all previous information, saved emails , folders etc are missing, its like it set up a whole new email, does anyone know where this information is and if it can be retrieved? Thanks for your help in advance.

I am able to use the email fine but all previous information, saved emails , folders etc are missing, its like it set up a whole new email, does anyone know where this information is and if it can be retrieved? Thanks for your help in advance.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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Help/Troubleshooting Information, about:profiles. Is there another profile listed besides the one in use? If so, can you select it and 'Launch profile in new browser' and see your old data?