This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

error on secondary email verification

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by wdhc

OneDave
OneDave
more options

I tried to set a secondary email for my new Firefox Support account. I did receive a confirmation link email in the secondary account. when I clicked the Verify link nothing happened. after a while I used the email's view-in-browser link, which opened Edge and displayed the original email. when I clicked that Verify link I got the following error on the subsequent page.

I tried to set a secondary email for my new Firefox Support account. I did receive a confirmation link email in the secondary account. when I clicked the Verify link nothing happened. after a while I used the email's view-in-browser link, which opened Edge and displayed the original email. when I clicked that Verify link I got the following error on the subsequent page.
Attached screenshots

All Replies (2)

crankygoat
crankygoat
more options

That looks rather similar to this bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1582748 if you care to add your information there.

wdhc
wdhc
more options

Set secondary email through One Trust verification never completes for me also. It is also sad to see so much info about me on One Trust that I do not give out. One Trust acts more like malware than something I can trust.