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TB crashes every time I click on certain trusted links

  • 5 replies
  • 1 has this problem
  • 4 views
  • Last reply by sfhowes

LarryGator
LarryGator
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Every day, I am mailed a newsletter full of links from Kaiser Health News. If I click on a link while viewing the email with Firefox at GMail, it works fine. But after I download the newsletter to my PC, open it with TB, and click on a link, the program immediately shuts down.

I have reported this several times through the popup error message. This does not happen under any other circumstance -- only with the KHN newsletter.

If somebody wants me to forward a copy, please reply with your email address.

Finally, please try to ask thoughtful questions and do your best not to guess.

Every day, I am mailed a newsletter full of links from Kaiser Health News. If I click on a link while viewing the email with Firefox at GMail, it works fine. But after I download the newsletter to my PC, open it with TB, and click on a link, the program immediately shuts down. I have reported this several times through the popup error message. This does not happen under any other circumstance -- only with the KHN newsletter. If somebody wants me to forward a copy, please reply with your email address. Finally, please try to ask thoughtful questions and do your best not to guess.

All Replies (5)

Matt
Matt
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  • Top 10 Contributor
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The crash report id's would help so we can look at these previous reports.

https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

LarryGator
LarryGator Question owner
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Hi Matt,

there is no "bp" in today's crash report, but this text is similar to what the report i.d. looks like.

MozCrashReason: MOZ_CRASH(Origin must be available when deserialized) Notes: FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 419836

sfhowes
sfhowes
  • Top 25 Contributor
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Open Help/Troubleshooting Information, go to the Crash Reports section, click View to open a report in your browser, then post the URLs here, for the last few crashes.

LarryGator
LarryGator Question owner
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I just found the page that shows "bp" report numbers.

bp-eaa529e7-92af-4c17-9605-eab5d0200127 1/27/2020, 11:49 AM View bp-7633def1-7a7f-457c-b55c-bd6370200127 1/27/2020, 11:48 AM View bp-f11a42f5-1e18-40b8-97f9-9c5370200122 1/22/2020, 3:07 PM View bp-f52f3da8-b7d2-4b5c-9e88-c30eb0200117 1/17/2020, 5:41 PM

ALSO

here are URLs for two reports

https://crash-stats.mozilla.com/report/index/eaa529e7-92af-4c17-9605-eab5d0200127

https://crash-stats.mozilla.com/report/index/7633def1-7a7f-457c-b55c-bd6370200127

sfhowes
sfhowes
  • Top 25 Contributor
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The crashes point to an issue with Avast, and also this bug report re clicking certain links. If you disable any effect of Avast on TB, or better, run in Windows safe mode, see if TB still crashes.

The crash report cites other bugs related to Firefox opening links for certain domains, that are supposed to be fixed in Firefox 72. Those changes may not have made their way to the TB 68 branch.