Adding email account to Thunderbird.
I am having 2 problems. In trying to add a yahoo POP account, I kept getting the error message "username or password are incorrect". This is false. I then tried IMAP, and got the same message. I have double checked all my information, and it is all correct. Any ideas?
All Replies (5)
Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
For IMAP, use the correct Yahoo servers and change the authentication to OAuth2:
https://support.mozilla.org/en-US/questions/1278588
Support for OAuth with Yahoo POP accounts is available with the latest TB beta, and is expected in an upcoming release version.
Application Basics
Name: Thunderbird Version: 52.5.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20171121193617 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account4: INCOMING: account4, , (pop3) mail.comcast.net:995, SSL, passwordCleartext OUTGOING: , smtp.comcast.net:465, SSL, passwordCleartext, true
account5: INCOMING: account5, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions ImportExportTools, 3.3.2, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Lightning, 5.4.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org Remove Duplicate Messages (Alternate), 0.4.1, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
Important Modified Preferences
Name: Value
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Graphics
GPU #1 Description: NVIDIA NVS 5200M Vendor ID: 0x10de Device ID: 0x0dfc RAM: 1024 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 9.18.13.2762 Driver Date: 10-28-2013
Features Direct2D: false DirectWrite: true (6.2.9200.22852) WebGL Renderer: Google Inc. -- ANGLE (NVIDIA NVS 5200M Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.6 3.28.6
NSS Util 3.28.6 3.28.6
NSS SSL 3.28.6 3.28.6
NSS S/MIME 3.28.6 3.28.6
christ1 said
Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
I am now having a seperate problem. Not when I go to add the account, it says 'incoming server account already exists', yet nothing shows up in the 'acccount' page. I have tried updating to a newer version of Thunderbird, but that didn't help.
davidhainlin said
I am having 2 problems. In trying to add a yahoo POP account, I kept getting the error message "username or password are incorrect". This is false. I then tried IMAP, and got the same message. I have double checked all my information, and it is all correct. Any ideas?
Name: Thunderbird Version: 52.5.0
First of all create a full backup of your Thunderbird profile. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Then upgrade to the latest Thunderbird release version (currently 68.4.2). Download the installer from https://www.thunderbird.net/ and run it.
As per your Troubleshooting Information there are two Yahoo POP accounts (account1, and account5).
Are these different accounts, or is the second essentially the same as the first one?
Wrt the the Yahoo IMAP account (account3) change the Authentication type to OAuth2 for both, incoming server (IMAP), and outgoing server (SMTP) once you're running the latest version.
Modified