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Thunderbird w/ OneLogin not authenticating

SouthwestDakota
SouthwestDakota
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Currently using 68.4.2 on macOS Catalina.

I had to change my password to OneLogin (an SSO service), which in turn has a G Mail business account which I use. Since then, I have been unable to send/receive email to my business G Mail account.

Removed, then attempted to re-add the account. A OneLogin pop-up would normally appear asking for my credentials. However, that pop-up does not appear, and simply brings up an invalid user/pass error.

I have confirmed OAuth is enabled for the account in question.

Any help would be wonderful.

Currently using 68.4.2 on macOS Catalina. I had to change my password to OneLogin (an SSO service), which in turn has a G Mail business account which I use. Since then, I have been unable to send/receive email to my business G Mail account. Removed, then attempted to re-add the account. A OneLogin pop-up would normally appear asking for my credentials. However, that pop-up does not appear, and simply brings up an invalid user/pass error. I have confirmed OAuth is enabled for the account in question. Any help would be wonderful.

Chosen solution

I believe I have found the issue - it looks like the TB profile is corrupted. .OLD the old profile so it would create a new profile, re-added the account successfully.

This issue has been resolved.

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All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
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I'm not aware that OAuth authentication of a gmail account in TB will accept anything besides the gmail account password entered directly in the OAuth browser window. If you change the account password on the gmail website, remove the old one in TB Preferences/Security/Passwords/Saved Passwords, restart TB, and enter the new one when prompted.

SouthwestDakota
SouthwestDakota Question owner
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Hello,

I had this previously working using the OneLogin credentials. It is also working on two other computers without issue, so it is most certainly possible.

When attempting to change the password through G mail, it redirects to OneLogin because OneLogin is the SSO.

Usually with G Mail, the OAuth prompt comes up asking for login credentials. That has been how I've authenticated every G Mail login for several years.

Please advise.

sfhowes
sfhowes
  • Top 10 Contributor
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OAuth works properly in TB without OneLogin, so I can only suggest that something has changed between Google and OneLogin to make the process stop working, or there is some extra requirement to change passwords.

SouthwestDakota
SouthwestDakota Question owner
more options

Chosen Solution

I believe I have found the issue - it looks like the TB profile is corrupted. .OLD the old profile so it would create a new profile, re-added the account successfully.

This issue has been resolved.