This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox would open but then wouldn't let me actually do anything it just sat there. I tried to reinstall but the installer wont open.

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by philipp

bmx469
bmx469
more options

Firefox would open but then wouldn't let me actually do anything it just sat there when i tried to click on bookmarks or search stuff. I uninstalled to try to reinstall but now the installer won't open it just freezes up my cursor forcing me to restart windows explorer.

Firefox would open but then wouldn't let me actually do anything it just sat there when i tried to click on bookmarks or search stuff. I uninstalled to try to reinstall but now the installer won't open it just freezes up my cursor forcing me to restart windows explorer.

All Replies (2)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

philipp
philipp
  • Moderator
more options

can you check if downloading the update to firefox 73.0.1 that was released just now can address your issue?

https://www.mozilla.org/en-US/firefox/all/