This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

scrolling stops working until I restart windows, I have tried clearing cash and cookies and restart in safe mode but nothing worked

  • 4 replies
  • 1 has this problem
  • 29 views
  • Last reply by iAyman

iAyman
iAyman
more options

scrolling stops randomly, only note for this issue is I have to hit many buttons in my mouse. when putting firefox in background (i.e. windows explorer in front of firefox) scrolling works. I have tried many mouses suspecting that issue because of the mouse, but all the same. only resolution for this problem is restarting windows, I'm using wireless mouse.

scrolling stops randomly, only note for this issue is I have to hit many buttons in my mouse. when putting firefox in background (i.e. windows explorer in front of firefox) scrolling works. I have tried many mouses suspecting that issue because of the mouse, but all the same. only resolution for this problem is restarting windows, I'm using wireless mouse.

All Replies (4)

iAyman
iAyman Question owner
more options

Hi Thank you very much for considering this issue But I'm not in USA, I can not call this number

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi iAyman, please ignore the spam message promoting an unofficial phone number.

(Sorry, I don't have a suggestion for the mouse issue at the moment.)

the-edmeister
the-edmeister
  • Moderator
more options

Sorry that you are having that problem.

The place to start is with the basic troubleshooting / diagnostic protocol for Firefox. Especially the Firefox SafeMode. https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

iAyman
iAyman Question owner
more options

HI Thank you very much I have tried all mentioned resolutions only one worked is "restarting PC", but it will back as mentioned earlier