Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since the last update, I can't open .PDFs in Firefox. I Click on the link and I get a blank page. I have been using Edge when I want to open a .PDF

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by Roncito

Roncito
Roncito
more options

When I go to a site (usually a credit card site) and click on a link to open or download a .PDF. Firefox takes me to a blank page, but does not open the. PDF. This has just started happening recently. I suspect it is a result of an update to FF. It has happened to me on the Chase Bank site, Macy's, Best Buy and Bank of America. I have started using Microsoft EDGE more and more because of this problem.

When I go to a site (usually a credit card site) and click on a link to open or download a .PDF. Firefox takes me to a blank page, but does not open the. PDF. This has just started happening recently. I suspect it is a result of an update to FF. It has happened to me on the Chase Bank site, Macy's, Best Buy and Bank of America. I have started using Microsoft EDGE more and more because of this problem.
Attached screenshots

All Replies (3)

Roncito
Roncito Question owner
more options

This wouldn't upload. Trying again

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that you have set "Preview in Firefox" for Portable Document Format (PDF) in "Options/Preferences -> General -> Applications".

Roncito
Roncito Question owner
more options

Well, that option wasn't available, but I kind of hacked around and found that you could set it to open in Adobe Reader and voilá, it worked! Thank you!