This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can access the web except for our web site

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

suerieke
suerieke
more options

Since the last update from Firefox, we are unable to access our web site www.briansautomotivecenter.com. However, when we contacted our web support, THEY were able! Why can't we. On all of our computers that had the update we CAN NOT access our site. We need answers

Since the last update from Firefox, we are unable to access our web site www.briansautomotivecenter.com. However, when we contacted our web support, THEY were able! Why can't we. On all of our computers that had the update we CAN NOT access our site. We need answers
Attached screenshots

All Replies (2)

Eve
Eve
more options

I can access it on my end too. What happens when you try to load it? Try loading it then pressing control+f5 to force it to bypass the cache and refresh.

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop