We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

YouTube low quality - cannot change resolution

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by kontakt71

more options

Hello,

I am using the latest official Firefox build 75.0 on my Macbook Pro 15 inch 2018. Have an odd problem. When I play a video directly on YouTube, the quality is always 360p. Even when I manually switch to 1080p or 4k. It always displays the video in 360p. When the same video is embedded on another website it is possible to switch the quality (and the video is shown in 1080p and/or 4k). Can somebody help me please? It is so annoying! I have added a screenshot of my Addons if helpful.


Greetings from Germany and stay healthy Jan

Hello, I am using the latest official Firefox build 75.0 on my Macbook Pro 15 inch 2018. Have an odd problem. When I play a video directly on YouTube, the quality is always 360p. Even when I manually switch to 1080p or 4k. It always displays the video in 360p. When the same video is embedded on another website it is possible to switch the quality (and the video is shown in 1080p and/or 4k). Can somebody help me please? It is so annoying! I have added a screenshot of my Addons if helpful. Greetings from Germany and stay healthy Jan
Attached screenshots

Chosen solution

Try disabling the Youtube HD add on and trying again

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Try disabling the Youtube HD add on and trying again

more options

Thank you so much! That helped!!!!!