This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Crashes when attaching file on gmail

  • 6 replies
  • 1 has this problem
  • 47 views
  • Last reply by FredMcD

jirohshem
jirohshem
more options

I have windows 10 updated, and tried to update latest version of firefox. I have this issue on Gmail where in every time you will try to click the attach button on adding file attachment it will cause crashes on firefox and will close every tab you have. I tried to reinstall the firefox, cleanup the app data but it did not work. I tried to use other browser like opera but it doesn't have an issue.

I have windows 10 updated, and tried to update latest version of firefox. I have this issue on Gmail where in every time you will try to click the attach button on adding file attachment it will cause crashes on firefox and will close every tab you have. I tried to reinstall the firefox, cleanup the app data but it did not work. I tried to use other browser like opera but it doesn't have an issue.

Chosen solution

Hi Fred,

I tried to update windows 10 Build 1809 to 1909 and it seems to be working. It should not be an issue with the trend micro anti malware since other workstation doesn't have an issue. It only occurs on 1809 build and lower version of windows 10.

Read this answer in context 👍 0

All Replies (6)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

jirohshem
jirohshem Question owner
more options

I Tried to reinstall it but it did not fix the issue

bp-fe5ff1e9-1bd8-49bd-929c-cc90f0200430

bp-ca7a4c05-d5b4-4397-87df-1bf580200430

Modified by jirohshem

FredMcD
FredMcD
more options

bp-fe5ff1e9-1bd8-49bd-929c-cc90f0200430 Signature: dlphook.x64.dll | CoGetApartmentType

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

tmmon64.dll = Trend Micro UMH Monitor Engine

TmUmEvt64.dll = Trend Micro Eyes

dlphook.x64.dll = Trend Micro Inc. for Trend Micro Data Loss Prevention

FredMcD
FredMcD
more options

Update your Trend Micro program and files. If the problem continues, disable it.

jirohshem
jirohshem Question owner
more options

Chosen Solution

Hi Fred,

I tried to update windows 10 Build 1809 to 1909 and it seems to be working. It should not be an issue with the trend micro anti malware since other workstation doesn't have an issue. It only occurs on 1809 build and lower version of windows 10.

FredMcD
FredMcD
more options

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.