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Repair a folder and the mails disappeared

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Matt

Gustavo Arevalo
Gustavo Arevalo
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Initially I had a problem with the main folder of my emails. I could see the email headers, but when I tried to open them it didn't show me anything. So I right-clicked the folder I mentioned and gave it a repair folder. When I finished all the emails in the folder disappeared and I could not recover them. This is my problem now the folder appears empty. When I go to the path where this folder is created, the weight appears in 0 KB. I appreciate your collaboration on how I can solve this.

Initially I had a problem with the main folder of my emails. I could see the email headers, but when I tried to open them it didn't show me anything. So I right-clicked the folder I mentioned and gave it a repair folder. When I finished all the emails in the folder disappeared and I could not recover them. This is my problem now the folder appears empty. When I go to the path where this folder is created, the weight appears in 0 KB. I appreciate your collaboration on how I can solve this.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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The repair folder reindexes the mail file that holds your mail, so they did not disappear when repaired, they were already gone. That is why they were not displayed when you clicked on them. The list index has not been updated to match the reality of what is in the file. To confirm gone as opposed to corrupt go back to the Repair dailog and check the size on disk

The usual cause however is an anti virus program notifying you it found a problem and you clicking for it to automatically fix the problem. It does so by deleting everything in the folder because it is all stored in a single file. You might be able to get something back from your anti virus quarantine if your software is set up to retain a quarantine and not immediately remove permanently.