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I cannot compose a new e-mail or respond to one. Can't type text in the body. 3 separate accounts & servers.

  • 3 replies
  • 2 have this problem
  • 7 views
  • Last reply by sfhowes

t_hood
t_hood
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Latest Thunderbird version for Mac 38.01. I can no longer compose an e-mail message, or forward one or respond to one. The new message screen comes up, I can type in the address and subject line, but when the cursor tabs to the body text, there's nothing but a blank screen. And with no body text, the Send button is not active. I have 3 different accounts using 3 different services and servers, and the problem is the same for all three accounts. By the way, this was working fine with the same accounts on an older version of Thunderbird, but this new version wiped out my old version.

Latest Thunderbird version for Mac 38.01. I can no longer compose an e-mail message, or forward one or respond to one. The new message screen comes up, I can type in the address and subject line, but when the cursor tabs to the body text, there's nothing but a blank screen. And with no body text, the Send button is not active. I have 3 different accounts using 3 different services and servers, and the problem is the same for all three accounts. By the way, this was working fine with the same accounts on an older version of Thunderbird, but this new version wiped out my old version.

Chosen solution

Does it work in safe mode? Hold Option when you launch TB, or Help/Restart with add-ons disabled.

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All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Does it work in safe mode? Hold Option when you launch TB, or Help/Restart with add-ons disabled.

t_hood
t_hood Question owner
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You are right on target. Started in safe mode and it took off as usual. Thanks for the help! Tony

sfhowes
sfhowes
  • Top 10 Contributor
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If it works in safe mode, check your add-ons for compatibility, and the possibility that the layout is broken Reset toolbars and controls at safe mode prompt).