Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problems with loggin in to my account / sync

jeffreyzwiers17
jeffreyzwiers17
more options

Hi! I recently tried to sync my tablet and my phone with my PC. When I try to log in to my account, I get this error: https://gyazo.com/a409672f775b6a0c22309e7020b507b5 (fout means error in english) I can not login on my pc, and when I try to sync from my phone it does not work either. I tried to delete my account, then make it again and it did not work. Reinstalling / restarting my pc does not work either. Help!

Greetings, Jeffrey

Hi! I recently tried to sync my tablet and my phone with my PC. When I try to log in to my account, I get this error: https://gyazo.com/a409672f775b6a0c22309e7020b507b5 (''fout'' means error in english) I can not login on my pc, and when I try to sync from my phone it does not work either. I tried to delete my account, then make it again and it did not work. Reinstalling / restarting my pc does not work either. Help! Greetings, Jeffrey

Chosen solution

Thank you. But I can't do the malware checks as this is my business computer and I don't have the admin rights.

The problem is solved, though. It seems that it was a professional network issue. I finally managed to connect to sync with a new Firefox profile stored locally in D: .

Read this answer in context 👍 1

All Replies (2)

AMAN ARYAN
AMAN ARYAN
more options

Chosen Solution

Thank you. But I can't do the malware checks as this is my business computer and I don't have the admin rights.

The problem is solved, though. It seems that it was a professional network issue. I finally managed to connect to sync with a new Firefox profile stored locally in D: .

jeffreyzwiers17
jeffreyzwiers17 Question owner
more options

Thanks!