This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can no longer "Save Image As"

  • 8 replies
  • 1 has this problem
  • 1 view
  • Last reply by turtlerk

more options

I suddenly lost the ability to "Save Image As". Nothing happens when I select "Save Image As."

Things I've tried:

1. renaming content-prefs.sqlite file and re-starting.

2. reinstalling firefox (and running it with no extensions installed)


I'm at a loss. Please help. Thank you.

I suddenly lost the ability to "Save Image As". Nothing happens when I select "Save Image As." Things I've tried: 1. renaming content-prefs.sqlite file and re-starting. 2. reinstalling firefox (and running it with no extensions installed) I'm at a loss. Please help. Thank you.

Chosen solution

I got around this by installing firefox from a different source. It would seem that there's something wrong with the version in in the Snap Store:


Version 77.0.1-1 Source Snap Store Download Size 150.2 MB

As an alternative, I downloaded from the firefox website, and now it works.

Read this answer in context 👍 0

All Replies (8)

more options

Hello,

You may have seen a post or received a notification regarding support for Firefox or Thunderbird with a link to another site or a phone number being posted. This is a scam and is not a method to receive support from Mozilla. Mozilla does not have telephone or email support. Please do not click on the link and do not interact by calling any phone numbers or email addresses listed. I apologize for any inconvenience caused. You are currently posting on the official Mozilla website and will receive assistance here

more options

Hi turtlerk, does this also affect other calls to system dialogs such as File > Save Page As (or right-click a blank area of the page > Save Page As) or File > Open File?

(I'm a Windows person, so I suspect I can't help, but I'm sure our Linux volunteers would have the same question.)

more options

Thank you for the response, jscher2000.

Yes it does.

When I try to Save Page As, or Open File, nothing happens.

more options

Hello,

Sometimes it helps to set Windows to show all file extensions, instead of hiding common ones. If you haven't already tried that, does it make any difference? This article has the steps:

https://www.bleepingcomputer.com/tutorials/how-to-show-file-extensions-in-windows/

more options

Shashank Shekhar said

Hello, Sometimes it helps to set Windows to show all file extensions, instead of hiding common ones. If you haven't already tried that, does it make any difference? This article has the steps: https://www.bleepingcomputer.com/tutorials/how-to-show-file-extensions-in-windows/

Thank you for the response Shashank, but I'm not sure it is relevant. I use Ubuntu, not windows. And this problem goes beyond file names.

I can't do things like

Save Page As Open File Print

more options

Try to create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

cor-el said

Try to create a new profile as a quick test to see if your current profile is causing the problem.

Thank you for the reply, cor-el.

I tried this and unfortunately, it did not work. I also reinstalled again:

to remove: `sudo snap remove firefox --purge` reinstalled from the Software Center

I then resynched with my mozilla backup. And then installed from the software center. Pretty amazed that a complete re-install didn't work.

At a loss.

Modified by turtlerk

more options

Chosen Solution

I got around this by installing firefox from a different source. It would seem that there's something wrong with the version in in the Snap Store:


Version 77.0.1-1 Source Snap Store Download Size 150.2 MB

As an alternative, I downloaded from the firefox website, and now it works.