This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

sending email via scanner

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

keith1955
keith1955
more options

I have a canon pixma ts 8050 , today i tried to scan a document so that i could email it to somebody. After scanning the document a box came up , see image , i am not sure what to do now.

I have a canon pixma ts 8050 , today i tried to scan a document so that i could email it to somebody. After scanning the document a box came up , see image , i am not sure what to do now.
Attached screenshots

All Replies (2)

Stans
Stans
more options

See Make Thunderbird the Default Mail Client

sfhowes
sfhowes
  • Top 10 Contributor
more options

Even if you set TB as the default mail client, this kind of MAPI function may still not work. One option that sometimes works is to download and run the full TB installer, set TB as the default mail client during Advanced setup, don't run TB at the end of the setup, then restart the computer. If you currently have 64-bit TB, and the Canon scan software is 32-bit, it definitely won't work. Also, there was a recent topic where an HP scanner wouldn't work with any other mail client besides Outlook, so the trick was to make the device 'think' TB was Outlook.

Modified by sfhowes