This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Download from mail server stuck on one message

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Roofcat

Roofcat
Roofcat
more options

The last e-mail I was able to download to my Thunderbird desktop e-mail client was on 7/7/2020 at 1140 EDT. I am using an ACER M3970 with Windows 10 Home. The aforementioned e-mail would normally have been moved by Thunderbird to the "Trash" folder, but I suspect the process was somehow interrupted. Consequently, whenever I open the application, or it is open already and checking for new mail, it simply downloads the same message over and over again. Is the application corrupted? Do I have to reinstall the whole thing or simply create a fresh profile? My husband has his own profile, which is functioning properly. Thanks in advance for any help.

The last e-mail I was able to download to my Thunderbird desktop e-mail client was on 7/7/2020 at 1140 EDT. I am using an ACER M3970 with Windows 10 Home. The aforementioned e-mail would normally have been moved by Thunderbird to the "Trash" folder, but I suspect the process was somehow interrupted. Consequently, whenever I open the application, or it is open already and checking for new mail, it simply downloads the same message over and over again. Is the application corrupted? Do I have to reinstall the whole thing or simply create a fresh profile? My husband has his own profile, which is functioning properly. Thanks in advance for any help.

Chosen solution

Open the account in webmail and delete the repeating message:

https://support.mozilla.org/en-US/questions/993817

https://support.mozilla.org/en-US/questions/1158670

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Open the account in webmail and delete the repeating message:

https://support.mozilla.org/en-US/questions/993817

https://support.mozilla.org/en-US/questions/1158670

Roofcat
Roofcat Question owner
more options

Thank you very much. Simple fix!