This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't use my add on

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

jpowel
jpowel
more options

Hello,

I just downloaded a Youtube downloader add on to my Firefox browser, and when I click on the 3 horizontal bars in the upper left corner, and click on the add ons tab, I see the add on. But there is no icon for this add on in the upper left corner. And I am not able to use the add on. What do I need to do to fix this?

Thank you

Hello, I just downloaded a Youtube downloader add on to my Firefox browser, and when I click on the 3 horizontal bars in the upper left corner, and click on the add ons tab, I see the add on. But there is no icon for this add on in the upper left corner. And I am not able to use the add on. What do I need to do to fix this? Thank you

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you possibly using Private Browsing mode and is the extension not enabled in PB mode ?

jpowel
jpowel Question owner
more options

Hello cor-el,

Thank you for the response. I change the private browser setting for this add on, but still do not see an icon, or any way to use the add on.

Thank you

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you look in the overflow area (>>) on the Navigation Toolbar or check customize mode ?

Some of these download extensions add a button to the YouTube page to download the video from this web page, so maybe look for that.