This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

password reset

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by Paul

more options

Trying to reset the Firefox master password on a tablet running Andriod version g, the "file not found" message comes up for <chrome://pippki/content/resetpassword.xhtml>. Is there another way of resetting the master password?

Trying to reset the Firefox master password on a tablet running Andriod version g, the "file not found" message comes up for <chrome://pippki/content/resetpassword.xhtml>. Is there another way of resetting the master password?

All Replies (3)

more options

Hi

I recommend that you follow this guide that will help you to reset your master password:

https://support.mozilla.org/en-US/kb/using-master-password-firefox-android

more options

I have tried using the procedure outlined for forgotten password without success. I outlined the response received in the original post.

more options

Hi

The process you are following is for the desktop copy of Firefox. In my post above is a guide to the process for Firefox for Android.