This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since upgrading to Thunderbird 78.0.1 I can no longer retrieve emails. But 68.9.0 (32-bit) is OK.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Toad-Hall

more options

Version 78.0.1 seems broken.

I can no longer download via POP3 my emails but can send.. But trying version 68.9.0 (32-bit) on Windows 10, I was able to set up IMAP. But setting up using 78.0.1 it does not work. Sadly my profile has now updated, and I can not revert to the old working version. What can I do to fix this mess I find myself in? I have many years of emails that I do not wish to lose.

Version 78.0.1 seems broken. I can no longer download via POP3 my emails but can send.. But trying version 68.9.0 (32-bit) on Windows 10, I was able to set up IMAP. But setting up using 78.0.1 it does not work. Sadly my profile has now updated, and I can not revert to the old working version. What can I do to fix this mess I find myself in? I have many years of emails that I do not wish to lose.

All Replies (1)

more options

Duplicate question: All responses are here: https://support.mozilla.org/en-US/questions/1297273