This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When try to log in to Amazon, Firefox replaces my password with a line of black dots which I can't remove.

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

more options

Tell me what is causing those black dots and how I can remove them so I can enter my Amazon password.

Tell me what is causing those black dots and how I can remove them so I can enter my Amazon password.

All Replies (4)

more options

Hi Susan, is it possible that you saved your Amazon login in Firefox's password manager (Lockwise) and Lockwise filled it in for you? Or are they really just dots (not dots used to mask letters and numbers) and login fails?

more options

Thanks for responding. I had saved an Amazon password a while back and it worked fine until a few days ago when the dots appeared. The dots are just dots, an endless stream of them. I tried to delete them but when I start to type in my new pwd, the dots reappear.

more options

If you view or try to edit the password on the Lockwise page (menu button > Logins and Passwords) is it corrupted there or does it look normal there?

more options

Did you check this entry in Lockwise in case this wrong password is accidentally stored ?

Sometimes a website uses JavaScript to modify the login fields and Firefox might offer to store this modified password and thus override the correctly stored password.