This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox unusable after EDD ejects.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Tintin

biteme001
biteme001
more options

Howdy y’all, I hope this finds you groovy!

I just ejected my LaCie external drive for the first time since getting a new iMac 1.5yrs ago.

After the drive ejected, the Firefox logo on the desktop presented with a question mark emblazoned on it and won’t open.

When I mount the EDD, Firefox works fine.

I also cannot eject the drive of Firefox is in use.

What exactly is happening and how do I fix this?

Thanks a bunch!

2017 iMac, OS Mojave, LaCie 1TB EDD

Howdy y’all, I hope this finds you groovy! I just ejected my LaCie external drive for the first time since getting a new iMac 1.5yrs ago. After the drive ejected, the Firefox logo on the desktop presented with a question mark emblazoned on it and won’t open. When I mount the EDD, Firefox works fine. I also cannot eject the drive of Firefox is in use. What exactly is happening and how do I fix this? Thanks a bunch! 2017 iMac, OS Mojave, LaCie 1TB EDD

All Replies (1)

Tintin
Tintin
more options

HI, What you're explaining seems to suggest that your firefox was installed onto said drive. This means that the drive will have to be connected in order to run firefox. In the same way you store a movie on a Hard drive and unplug the drive while watching it will stop the playback as its source is disconnected. The solution to this would be to uninstall firefox ( make sure you save your settings and sync everything before uninstalling in order to avoid losing any data ) with the external drive connected , then disconnect your drive and redownload and install the latest version of Firefox from mozilla's website.


Regards Tintin

P.S. This was posted in the iOS section of the forums, in the future use the Desktop Browser/Mac browser tag

Modified by Tintin