This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Enter master password 3 times

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by i

more options

I have just added a master password. Now, every time I start Thunderbird, I have to enter my master password 3 times!! The first time it happened, I thought I entered the wrong password 2 times (unlikely but OK). But I have now observed this behavior at least 3 times. And every time, I have to enter the password exactly 3 times. I have 3 email accounts; could it be that I have to enter the password for every account?

Any idea what's wrong here? It looks like a bug to me.

Thunderbird 78.2.2 macOS 10.15.6

I have just added a master password. Now, every time I start Thunderbird, I have to enter my master password 3 times!! The first time it happened, I thought I entered the wrong password 2 times (unlikely but OK). But I have now observed this behavior at least 3 times. And every time, I have to enter the password exactly 3 times. I have 3 email accounts; could it be that I have to enter the password for every account? Any idea what's wrong here? It looks like a bug to me. Thunderbird 78.2.2 macOS 10.15.6

All Replies (2)

more options

Please post your results when you receive version 78.3.0, hopefully next week.

more options

Same problem with TB 78.3.1