This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox tries to restore crashed session, crashes again

  • 1 reply
  • 1 has this problem
  • 28 views
  • Last reply by cor-el

more options

I have Restore Previous Session on Startup unchecked, but Firefox keeps trying to do it anyway. When I have to shut it down because it is not responding, it goes to the bad page when I start it again and gets stuck again. I just got the "We are having trouble restoring your previous session" page, so at least I have a choice now, but why is it trying to restore the previous session when I have the option unchecked?

I have Restore Previous Session on Startup unchecked, but Firefox keeps trying to do it anyway. When I have to shut it down because it is not responding, it goes to the bad page when I start it again and gets stuck again. I just got the "We are having trouble restoring your previous session" page, so at least I have a choice now, but why is it trying to restore the previous session when I have the option unchecked?

Chosen solution

Firefox will automatically try to restore the tabs and windows from the last session if a crash has occurred or Firefox didn't close properly the previous time. You can set this pref to 0 (zero) to always show the Session Restore page in case of a crash or when you use the Task Manager to force a shutdown.

  • browser.sessionstore.max_resumed_crashes = 0 (-1:never ask; 0:always ask)

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Firefox will automatically try to restore the tabs and windows from the last session if a crash has occurred or Firefox didn't close properly the previous time. You can set this pref to 0 (zero) to always show the Session Restore page in case of a crash or when you use the Task Manager to force a shutdown.

  • browser.sessionstore.max_resumed_crashes = 0 (-1:never ask; 0:always ask)

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.