This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Help Tab on Menu Bar

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

JP
JP
more options

These have happened within the last few weeks. 1. When I do a search, Google automatically switches to Yahoo Search, How do I stop yahoo search? 2. In Options, When I click on extensions, add on, the page flashes for a second then reverts to a blank new tab?? 3. The 'help tab' on the 'menu bar', when i try to open 'Troubleshooting Information", the page flashes then reverts to a blank new tab?? 

I tried starting in slow mode, but that didn't change anything. Is there something I can do to restore these problems, I'm 67 and not that savvy with computer language, so please simplify any solutions you may recommend.

Thank you, JP

PS: I don't understand what I am suppose to do in the following section below ? Add images?? Troubleshoot Information; Share Data????

These have happened within the last few weeks. 1. When I do a search, Google automatically switches to Yahoo Search, How do I stop yahoo search? 2. In Options, When I click on extensions, add on, the page flashes for a second then reverts to a blank new tab?? 3. The 'help tab' on the 'menu bar', when i try to open 'Troubleshooting Information", the page flashes then reverts to a blank new tab?? I tried starting in slow mode, but that didn't change anything. Is there something I can do to restore these problems, I'm 67 and not that savvy with computer language, so please simplify any solutions you may recommend. Thank you, JP PS: I don't understand what I am suppose to do in the following section below ? Add images?? Troubleshoot Information; Share Data????

All Replies (2)

FredMcD
FredMcD
more options

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; (<Control> [Mac=<Command>] <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Remove “ Yahoo “ Anything.

Also remove SafeSearch, SearchAssist Incognito, FileConverter Addon, SearchLock, DiscreteSearch, WebSearch, Findwide Search Engine, securedsearch

Now do the same in the computer’s Programs Folder.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the Applications folder. Linux: Check your user manual.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you list your extensions as shown on the about:support page ?

You can do a malware scan just to be sure.