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Firefox does not start, switches to safe mode, crashes.

  • 5 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

gotthide
gotthide
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Running Windows 10. Starting Firefox results in a dialog: Firefox closed unexpectedly while starting. ..... If I select "Start in Safe Mode", I then get a crash dialog. Submitted the crash to Mozilla.

Here are some of the crash IDs that got submitted: Crash ID: bp-06614331-6a2d-4fa4-a399-0efb90201015 Crash ID: bp-06614331-6a2d-4fa4-a399-0efb90201015 Crash ID: bp-06614331-6a2d-4fa4-a399-0efb90201015

I am loathe to scrub it and start over - I will lose my bookmarks, my tab setup, and also my saved passwords.

Running Windows 10. Starting Firefox results in a dialog: Firefox closed unexpectedly while starting. ..... If I select "Start in Safe Mode", I then get a crash dialog. Submitted the crash to Mozilla. Here are some of the crash IDs that got submitted: Crash ID: bp-06614331-6a2d-4fa4-a399-0efb90201015 Crash ID: bp-06614331-6a2d-4fa4-a399-0efb90201015 Crash ID: bp-06614331-6a2d-4fa4-a399-0efb90201015 I am loathe to scrub it and start over - I will lose my bookmarks, my tab setup, and also my saved passwords.

Chosen solution

Thanks FredMcD

I checked my McAfee and it had no pending updates. Unfortunately, I cannot disable it - corporate controlled environment.

But Firefox seems to be back on its feet now. I rebooted my laptop a few times - it froze each time during Windows startup. Eventually, after a bunch of power cycles, it came up fine and then Firefox too started without issues. I have no idea what happened to the system but it appears to have gotten into a bad state that was rectified by all the restarts (I think 5 of them, in total).

I guess I'll chalk it up to cosmic rays or something <shrug>

Hmm.. how do I tag this as "not an issue"? I can't say "solved" because I have no idea how things got on track.

Read this answer in context 👍 0

All Replies (5)

gotthide
gotthide Question owner
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This was working fine earlier today - my laptop rebooted after a firmware upgrade and since then, Firefox cannot be started.

FredMcD
FredMcD
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Product Firefox Release Channel esr Version 78.3.1esr Build ID 20200929151419 (2020-09-29) Buildhub data OS Windows 10 OS Version 10.0.18363

bp-06614331-6a2d-4fa4-a399-0efb90201015 Signature: nsHtml5Module::GetStreamParserThread

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

EpMPApi.dll = McAfee Endpoint

FredMcD
FredMcD
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Update McAfee. If the problem continues, disable it.

gotthide
gotthide Question owner
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Chosen Solution

Thanks FredMcD

I checked my McAfee and it had no pending updates. Unfortunately, I cannot disable it - corporate controlled environment.

But Firefox seems to be back on its feet now. I rebooted my laptop a few times - it froze each time during Windows startup. Eventually, after a bunch of power cycles, it came up fine and then Firefox too started without issues. I have no idea what happened to the system but it appears to have gotten into a bad state that was rectified by all the restarts (I think 5 of them, in total).

I guess I'll chalk it up to cosmic rays or something <shrug>

Hmm.. how do I tag this as "not an issue"? I can't say "solved" because I have no idea how things got on track.

FredMcD
FredMcD
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Please flag your last post as Solved Problem as this can help others with similar problems.

It's possible that the rebooting fixed the issue. Perhaps an update that got stuck.