This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Passwords not in Firefox for Mac after refresh; can't even save them manually

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by nosoap1

nosoap1
nosoap1
more options

I refreshed my browser, and after refreshing it, my passwords and log-ins were NOT imported, and I can't even save the log in information manually. Never had this issue before, and I don't understand what I need to do. I have the "Old Firefox Data" on my desktop, but am totally confused about how to get that information into the refreshed browser. Not being able to re-enter the info, clicking "save", works. Help!

I refreshed my browser, and after refreshing it, my passwords and log-ins were NOT imported, and I can't even save the log in information manually. Never had this issue before, and I don't understand what I need to do. I have the "Old Firefox Data" on my desktop, but am totally confused about how to get that information into the refreshed browser. Not being able to re-enter the info, clicking "save", works. Help!

Chosen solution

Sorry to hear about this problem.

In case the issue is caused by a locked file, could you do a normal Firefox Quit and Mac shut down/restart and then test again?

There are two files used for saved logins that you could try copying from Old Firefox Data and pasting into your currently live Firefox profile folder:

  • logins.json
  • key4.db

To open your currently active profile folder in Finder, see the steps here: Profiles - Where Firefox stores your bookmarks, passwords and other user data.

More info on profile files: Recovering important data from an old profile

Read this answer in context 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Chosen Solution

Sorry to hear about this problem.

In case the issue is caused by a locked file, could you do a normal Firefox Quit and Mac shut down/restart and then test again?

There are two files used for saved logins that you could try copying from Old Firefox Data and pasting into your currently live Firefox profile folder:

  • logins.json
  • key4.db

To open your currently active profile folder in Finder, see the steps here: Profiles - Where Firefox stores your bookmarks, passwords and other user data.

More info on profile files: Recovering important data from an old profile

nosoap1
nosoap1 Question owner
more options

Thanks!! The reboot did the trick. Appreciate the info.