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Thunderbird linux, new mail not appearing in list

  • 8 replies
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abuses
abuses
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Xubuntu 20.10 Thunderbird 78.3.2 64 bit

New messages arrive. I get the popup notification and the bolding on the acct. But the messages do not show up in the list until I click out of the account and click back.

Thanks muchly.

Xubuntu 20.10 Thunderbird 78.3.2 64 bit New messages arrive. I get the popup notification and the bolding on the acct. But the messages do not show up in the list until I click out of the account and click back. Thanks muchly.

Chosen solution

It's not as bad as you think, and faster than trying to ferret out the problem in the old profile. (I always create a new profile with major TB updates.) IMAP accounts will re-download, and local mail can be transferred by copying the mbox files in Mail/<popservername> or Mail/Local Folders to Mail/Local Folders in the new profile. Open the old profile from about:profiles, export the address books to LDIF, import them in the new profile. Install 78-compatible add-ons. Here is a partially obsolete list of other items.

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All Replies (8)

sfhowes
sfhowes
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This is a common problem with the update, and usually caused by a broken layout. Run in safe mode (Help/Restart with add-ons disabled). Do messages now appear in the list?

http://kb.mozillazine.org/Safe_mode#Safe_Mode_options

abuses
abuses Question owner
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Thanks. Opened in safe mode with addons disabled: same problem.

sfhowes
sfhowes
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In normal mode, is hardware acceleration disabled in Options(Edit/Preferences)/General, at the bottom? If it's disabled, enable it, restart TB, and see if there's any difference. Linux setups have always had unique display issues with TB, some due to the desktop theme.

abuses
abuses Question owner
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Hardware accel was already checked. Doesn't help either way. Changed WM theme, just for fun: same.

Thanks.

sfhowes
sfhowes
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Create a new profile from Help/Troubleshooting, about:profiles, add an account, see if it works.

abuses
abuses Question owner
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That worked. Uh-oh. Does this mean re-create my original?

Thanks.

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

It's not as bad as you think, and faster than trying to ferret out the problem in the old profile. (I always create a new profile with major TB updates.) IMAP accounts will re-download, and local mail can be transferred by copying the mbox files in Mail/<popservername> or Mail/Local Folders to Mail/Local Folders in the new profile. Open the old profile from about:profiles, export the address books to LDIF, import them in the new profile. Install 78-compatible add-ons. Here is a partially obsolete list of other items.

abuses
abuses Question owner
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thanks so much for your timely, accurate assistance.