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Coupon pop-up doesn't pop

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Firefox 82.0.2 Win 7

Options->Privacy & Security->Block Pop-up off.

Pizza pop-up doesn't pop-up in Firefox but does work in Internet Explorer. This occurs on other sites also. Is there anything that I need to do to fix the issue?

The URL used is: https://www.valpak.com/coupons/printable/northwood-pizza/140995

(Good Pizza's)

Firefox 82.0.2 Win 7 Options->Privacy & Security->Block Pop-up off. Pizza pop-up doesn't pop-up in Firefox but does work in Internet Explorer. This occurs on other sites also. Is there anything that I need to do to fix the issue? The URL used is: https://www.valpak.com/coupons/printable/northwood-pizza/140995 (Good Pizza's)

All Replies (1)

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As far as I can tell, this page doesn't seem to use a completely new pop-up window, which is what Firefox's pop-up blocker is concerned with.

After loading that page, I click the green button that says Use Coupon, there is a loading animation for a few moments, and then an overlay appears on the page of the coupon with a dotted outline and a green Print Coupon button.

You aren't getting the overlay?

Here are some things to check:

Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart. A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?


If you used this site before, also consider:

Cache and Cookies: When you have a problem with one particular site that worked for you before, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?