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How do we unlock our emails?

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by Wayne Mery

carolbiskup
carolbiskup
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Our 4 email accounts are all locked. Comcast said it is a Mozilla Thunderbird problem Please help us. We have not been able to receive our emails since very early morning Monday, November 30, 2020.

Our 4 email accounts are all locked. Comcast said it is a Mozilla Thunderbird problem Please help us. We have not been able to receive our emails since very early morning Monday, November 30, 2020.

All Replies (2)

thomas_weber1966
thomas_weber1966
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I have the same issue with a bunch of other accounts. Thunderbird (75.8.0 on Windows 10 Pro) just stopped downloading mails. It seems like it is trying to connect but to no avail. As Thundberbird suddenly stopped working it seems like a larger problem connected to an update!?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/