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Get Messages Not Working

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by gcarbo

gcarbo
gcarbo
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Starting on version 78.5 two of my thunderbird clients on two Windows 10 (with distinct email accounts) have stopped working on getting messages. I guess it's a profile problem, as starting a new profile and setting up the accounts again, solves the problem.

Starting on version 78.5 two of my thunderbird clients on two Windows 10 (with distinct email accounts) have stopped working on getting messages. I guess it's a profile problem, as starting a new profile and setting up the accounts again, solves the problem.

Chosen solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

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All Replies (2)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Chosen Solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

gcarbo
gcarbo Question owner
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You are right. Thank you for the support.