This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problems with getting new Gmail messages SOLVED caused by ESET NOD32

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by nicenidaho

nicenidaho
nicenidaho
more options

bold textNew update for Thunderbird today. Gmail doesn't synch...just keeps spinning. Yahoo mail is fine. Does anybody know what's up?

'''bold text'''New update for Thunderbird today. Gmail doesn't synch...just keeps spinning. Yahoo mail is fine. Does anybody know what's up?

Modified by Wayne Mery

Chosen solution

Using ESET?

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products.

You might also inform ESET that they have broken your system. The problem is being reported by hundreds of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Read this answer in context 👍 1

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Using ESET?

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products.

You might also inform ESET that they have broken your system. The problem is being reported by hundreds of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

nicenidaho
nicenidaho Question owner
more options

Thank you for your help! I followed the instructions on the link; disabled then enabled the SSL restarted the computer and now I'm getting Gmail again!