This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

"Profile Missing"

kearnsg1
kearnsg1
more options

This morning I received a message regarding Adobe Flash's EOL and I must uninstall it. I followed the instructions and uninstalled it. In the process I lost Firefox-"Profile Missing". I called AppleCare and they were unable to help. They reinstalled Adobe Flash and that is all. Help! I need Firefox and all my info.

This morning I received a message regarding Adobe Flash's EOL and I must uninstall it. I followed the instructions and uninstalled it. In the process I lost Firefox-"Profile Missing". I called AppleCare and they were unable to help. They reinstalled Adobe Flash and that is all. Help! I need Firefox and all my info.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Oh no, what kind of crazy instructions did Adobe give you?!

Do you recall erasing any folders that you might be able to recover from the MacOS Trash (not sure what they call it)?

Are you familiar with the MacOS backup software, Time Machine? It's possible that Time Machine might have a copy of the missing profile folder, but as a Windows person, it's a little difficult for me to learn how to restore it. Hopefully a Mac user can chime in on that.

If none of that is available, we have a support article on how to create a new profile to get Firefox up and running -- please do not delete anything in the Profile Manager dialog:

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed

This is only the first step. If you were using Sync with your Firefox Account, signing into your account in the new profile may recover some of your data and let you work partially normally while we try to help you find the rest of it.