This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird Issues - keeps asking me to create my email accounts on Mac

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Wayne Mery

a2dsouza
a2dsouza
more options

After installing the latest Thunderbird update on the iMac every time I open the Thunderbird App it keeps asking me to create my email accounts. This happens each time inspite of creating them multiple times so far. Please help!

After installing the latest Thunderbird update on the iMac every time I open the Thunderbird App it keeps asking me to create my email accounts. This happens each time inspite of creating them multiple times so far. Please help!

Modified by Wayne Mery

Chosen solution

You likely failed to finish the application installation process. Thunderbird must be run from the Mac Applications folder. See https://support.mozilla.org/kb/installing-thunderbird-on-mac/

Read this answer in context 👍 1

All Replies (2)

a2dsouza
a2dsouza Question owner
more options

Is the latest Thunderbird update compatible with Big Sur ?

Modified by a2dsouza

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You likely failed to finish the application installation process. Thunderbird must be run from the Mac Applications folder. See https://support.mozilla.org/kb/installing-thunderbird-on-mac/