This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Emails cannot be found with the search function

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by sfhowes

neubd
neubd
more options

We do use Google Workspace including Gmail at work. I use Thunderbird on 'Windows 10. I regularly receive a market report by email. After I deleted the email with the market report it is not possible to find these emails anymore with the search function in the 'trash' or 'all emails' folder. Whether I search for the sender or the subject or any other word the emails will not be found. The emails are still in the folder as I can find them manually scrolling through all emails. I do not have this problems with other emails.

I have installed the account on MS Outlook and had no problem finding the emails. The same online in Gmail.

One special about these emails is that they are send to a group of recipients all in bcc.

We do use Google Workspace including Gmail at work. I use Thunderbird on 'Windows 10. I regularly receive a market report by email. After I deleted the email with the market report it is not possible to find these emails anymore with the search function in the 'trash' or 'all emails' folder. Whether I search for the sender or the subject or any other word the emails will not be found. The emails are still in the folder as I can find them manually scrolling through all emails. I do not have this problems with other emails. I have installed the account on MS Outlook and had no problem finding the emails. The same online in Gmail. One special about these emails is that they are send to a group of recipients all in bcc.

Modified by neubd

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

If you are using Global Search (Ctrl+K) to search, note that some folders such as Trash are excluded. Global Search can be enabled for a folder in the folder Properties (context menu). After enabling it, it's recommended to rebuild the database.

If you know the location of a message, it's better to use Classic Search (Ctrl+Shift+F) to search an account or folder, or Quick Filter Bar (Ctrl+Shift+K) for a single folder.