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Help me

pc2
pc2
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Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged.

Email: [email]@gmail.com Email: [email2]@gmail.com

Thank you very much

Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged. Email: [email]@gmail.com Email: [email2]@gmail.com Thank you very much

Modified by Andrew

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hello, as you probably heard, Google has been having some outage issues. Unfortunately, it was bouncing incoming messages with the code indicating that your address does not exist, which can trigger a 24-hour lock on your Firefox Account.

Google said it solved these issues about 6 and half hours ago now, so hopefully you will be able to unlock tomorrow. So far, I have not learned of any way to speed it up. If you can't wait, you could file a bug report as described in this article:

https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account#w_your-firefox-account-has-been-locked