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Can't receive or send Emails because no connection to mail server

  • 1 reply
  • 1 has this problem
  • 17 views
  • Last reply by Stans

kerry15
kerry15
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Since Dec 12, I can't send or receive emails. It keeps saying "Cannot connect to the mail server" and when I try to send a message: "The message could not be sent because connecting to Outgoing server (SMTP) mail.rockthedream.org failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." It was working fine before Dec. 12. I called my server InMotion, and they say everything is fine on their end, that it's Thunderbird. How can I fix this? - Kerry, kerry@rockthedream.org

Since Dec 12, I can't send or receive emails. It keeps saying "Cannot connect to the mail server" and when I try to send a message: "The message could not be sent because connecting to Outgoing server (SMTP) mail.rockthedream.org failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." It was working fine before Dec. 12. I called my server InMotion, and they say everything is fine on their end, that it's Thunderbird. How can I fix this? - Kerry, kerry@rockthedream.org

All Replies (1)

Stans
Stans
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Check if the server settings in Thunderbird are exactly what your provider says you should use. Post them here as well:

  • protocol (IMAP or POP3)
  • server name
  • port
  • connection security
  • authentication method